In most organizations, meetings often turn into a one-way conversation—leaders dominate, employees stay silent, and decisions are made quickly but fail to take root. This isn’t just a communication problem; it’s a lack of facilitation skills.

The essence of facilitation isn’t about hosting or controlling—it’s about ensuring diverse voices are heard, turning dialogue into consensus, and transforming consensus into action. Global leaders like Google, LEGO, and Samsung have all leveraged facilitation design to create co-creation miracles—from fan-driven innovation and open platforms to internal entrepreneurship—demonstrating the true power of participation.

This article, from an Agile perspective, explores why facilitation is an essential skill for modern leaders and introduces four classic techniques—Diamond of Participation, 1-2-4-All, Open Space Technology, and Fist of Five.

Whether you are a senior executive, middle manager, project leader, meeting facilitator, or trainer, mastering facilitation allows you to transform meetings from “discussions that end” into “actions that begin.”

From a white Toyota Sport to the destined MINI Countryman, this car-switching journey has really been an exploration of “the distance called home” and “a philosophy of living.” MINI is not just a car—it carries over sixty years of brand legacy, from the 1959 Mini Austin pocket rocket to today’s crossover SUV that blends British sophistication with modern technology.

The name *Countryman* symbolizes a traveler who moves freely between city and countryside. Its thoughtful design—from the 13 cm adjustable rear seats and the OLED circular center console to its autonomous driving and Go-Kart mode—turns driving into a joyful experience.

What’s even more impressive is that it retains about **60% of its value after five years**, making it a perfect balance of emotion and reason. Above all, it’s a car that brings the family together—and makes everyone smile.

In January 2025, I officially obtained the Certified Scrum Product Owner Trainer (CSPO Trainer) qualification from Scrum Alliance and set a vision: to cultivate 100 CSPO leaders in Taiwan who think with value at the core. After the announcement, alumni from past CSM CEO cohorts responded enthusiastically, and five sessions were fully booked within two weeks. So far, four cohorts have been completed, praised by participants as “world-class CSPO courses,” enabling many leaders to relearn how to drive decisions and innovation through customer value.

In the course, I first help participants break through three major misconceptions:

1.A product is not limited to physical goods—services, events, brands, and even personal careers can be products.

2.CSPO is not exclusive to product managers—anyone who creates value, whether a CEO, manager, PM, or brand builder, can benefit from it.

3.A PO doesn’t need to understand technology but must understand value model design—defining the “value stream” from a business perspective.

Combining 20 years of product experience and the curricula of six international trainers, I created a localized Taiwanese model called the “Four Circles + Influence Map.” The course includes over 30 high-intensity workshops, such as the “Tower Building” challenge and cross-industry business model analyses (covering POYA, NVIDIA, Delta Electronics, and McDonald’s), allowing participants to experience real product decisions through the integration of “Strategy × Execution × Value Stream.”

Corporate participants reported a 50% improvement in team discussion quality, significant gains in decision-making efficiency, and smoother cross-functional collaboration. Individual participants shared that “the takeaways from this course are 3–10 times those of CSM,” transforming from “people who do things” into “people who create value,” learning to think about business through Scrum and to create value through business.

CSPO is not just a certification—it is the key turning point that enables both organizations and individuals to shift from execution to leadership, and from tasks to value.

從一台白色 Toyota Sport，到命中註定的 MINI Countryman，這趟換車故事其實是一場關於「家的距離」與「生活哲學」的探索。MINI 不只是車，它承載著六十年品牌傳奇，從 1959 年的 Mini Austin 小鋼砲，到如今結合英倫紳士氣質與現代科技的跨界 SUV。Countryman 的名字象徵能自由穿梭城市與鄉野的旅人，而它的設計——從可調 13 公分的後座、OLED 圓形中控、到自動駕駛與 Go-Kart 模式——都讓駕駛成為一種幸福體驗。更令人驚喜的是，它五年後仍能保留 60% 價值，是兼具感性與理性的理想之車，也是一台讓家人坐在一起微笑的車。

After becoming the second Accredited Kanban Trainer (AKT) in Taiwan, I chose to return to the role of a student and retake Kanban University’s KSD and KSI courses. This “reset learning” journey was not about earning another certification, but about rediscovering the true spirit of Kanban—moving from theory to practice, and from teaching back to experience.

During the two-day course, I learned not only about WIP limits, flow design, and workflow management, but also how a trainer can inspire learners through service, storytelling, and games. Afterward, I began reflecting on course design, classroom atmosphere, and the quality of interactions, deciding to integrate the spirit of Kanban into Scrum and corporate training.

This learning journey reaffirmed a simple truth: true professionalism is not about knowing more—it’s about being willing to become a student once again.

At first, I just heard that the Google Certified Educator Level 1 exam was now free, and since I was already quite familiar with Google tools, I figured I’d pass it easily. But to my surprise, taking the exams from Level 1 to Level 2 unexpectedly led me on a journey of truly mastering the tools, understanding instructional design, and integrating AI applications.

I scored 97 on Level 1, but had to retake Level 2 before finally passing. It was during the preparation for Level 2 that I discovered not only my enjoyment of learning, but also a deep passion for sharing these skills with others. This passion drove me to continue challenging myself, and I ultimately earned the more advanced certification of Google Certified Trainer—transforming from a learner into a coach capable of training others.

Along the way, I mastered over 30 different Google tools and redefined my own understanding of digital literacy.

If you also want to turn digital tools into your true superpower, this article will provide you with hands-on experience and a replicable preparation strategy.

成為台灣第二位看板講師（AKT）後，我卻選擇回到學生的位置，重新修習看板大學的KSD與KSI課程。這趟「歸零學習」不只是為了證照，而是為了重新理解看板的精神——從理論走入實踐，從教學走回體驗。兩天課程中，我學到的不僅是WIP限制、流程設計與流動管理，更學到一位講師該如何用服務、故事與遊戲啟發學員。課後，我開始反思課程設計、場地氛圍與互動品質，並決定將看板的精神融入Scrum與企業培訓中。這場學習旅程讓我印證：真正的專業，不是知道更多，而是願意再次成為學生。

本來只是看到大家說 Google 教育家 Level 1 現在免費可以考，想說我平常就很熟 Google 工具，應該輕鬆過關。沒想到這一考，從 Level 1 到 Level 2，意外展開了一段真正深入學會工具、理解教學設計、串接 AI 應用的學習歷程。

Level 1 我考了 97 分，Level 2 則是重考才通過。而正是在準備 Level 2 的過程中，我發現自己不僅享受學習，更充滿了想把這些技巧分享出去的熱情。這份熱情驅使我繼續挑戰，最終順利取得了更高階的 Google 認證講師 (Trainer) 資格，從一個學習者，轉變為一位能培訓他人的教練。 過程中我學到超過 30 種 Google 工具的應用技巧，也重新整理了我對數位素養的定義

如果你也想讓數位工具真正成為你的超能力，這篇文章會給你完整的實戰經驗和可複製的準備策略。